“As stated on their website, Edward Jones advisors strive for personal attention and believe in providing one-on-one service,” according to the J. D. Power study. “This is evident in their efforts to engage in proactive conversations regarding a multitude of their investors’ concerns, including reviewing an existing strategic plan or developing one for a new investor, and initiating discussions regarding portfolio/asset allocation or investment needs.”
For the fifth year out of the past six, financial-services firm Edward Jones ranks highest in investor satisfaction with full-service brokerage firms, according to the J. D. Power and Associates 2010 Full Service Investor Satisfaction Study, announced Aaron Tretter, Chester’s Edward Jones Financial Advisor.