Memorial Hospital of Chester has been awarded a Gold Seal of Approval® from The Joint Commission following their survey in March 2021.
The Joint Commission is a global driver of quality improvement and patient safety in health care, and Memorial voluntarily submits to a thorough evaluation once every 36 months to make sure it meets the commission's rigorous performance standards in delivering, quality, safe care.
The Joint Commission accredits and certifies more than 22,000 health care programs worldwide.
Accreditation by The Joint Commission is considered the gold standard of health care. During the survey, health care professionals, who are experts in their fields, visited Memorial's facilities to conduct their reviews and monitor how well the staff:
• Provide a safe environment for patient care.
• Educate patients about the risks and options for their diagnosis and treatment.
• Protect patients' rights, including privacy rights.
• Evaluate patients' conditions, before, during and after diagnosis and treatment.
• Protect patients from infection.
• Plan for emergency situations.
Memorial's initial review, scheduled for 2020, was postponed during the COVID pandemic until the survey could be conducted safely on site.
During this year's review surveyors also looked at the facility's response to the pandemic and the actions taken to protect staff, patients and the community.
Following the survey, Memorial Hospital CEO Brett Bollmann congratulated all staff and thanked them for their continued dedication to the community.
"The surveyors ... were very complimentary of the staff and recognized all the accomplishments (they) have made," Bollman said. The hard work of each department and every employee makes this possible."
Achieving accreditation means that the staff at Memorial has made an effort to review and improve the key areas that can affect the quality and safety of patient care.